OUR TERMS:

Upon receipt of an error-free purchase order from customers with approved credit, Hekman Contract will manufacture the product requested. Our standard terms are Net 30 days pending credit approval. FOB Factory.To request an account application form, contact Hekman Contract or your Hekman Contract Sales Representative. We do accept credit card payments. If the credit card is used to prepay a deposit or prepay the entire order, there is no fee. If we need to charge a credit card for an order that is on terms there is a 2.5% fee assessed. Pricing does not include installation, sales tax, or freight. All pricing is quoted in US Dollars. Customer agrees to pay all reasonable and actual collection fees, agency fees, attorney fees and court costs. If invoice is not paid in full, Hekman Contract will no longer honor any warranties. All questions regarding credit, invoices, billing, and payment application should be directed to dalbertson@howardmiller.com.

ORDERING:

Orders may be emailed to your Customer Service Representative (or custserv2@hekman.com) or faxed to 616-748-2651. A small order fee of $7 applies for orders under $100. If your order calls for COM fabric, a COM form is required to be sent (email, faxed) to Hekman Contract Customer Service before the order can be processed. One COM form for every fabric. Please note the fabric direction on the COM form – Topped or Railroaded - must be designated. The COM fabric needs to be shipped to our upholstery plant unless otherwise directed:

Hekman Contract COM
1920 Jarrell St
High Point, NC 27261

For graded in fabric, if you have fabric reserved at a mill for your order, please let us know so we can include that information on our PO to the mill.

Please be sure to include fabric, finish, hardware, door/drawer information, etc. as needed per the product specifications on your purchase order. Remember to note any enhancements that are needed – glides, moisture barriers, casters...Don’t forget to include the delivery instructions, requested delivery date, and contact information.

QUOTATIONS:

All quotations generated by the Hekman Contract Sales Department are valid for 30 days unless extended in writing. We normally have a price review/change around April 1st each year but we reserve the right to change pricing at anytime without prior notice.

ORDER CONFIRMATIONS, ACKNOWLEDGEMENTS, CANCELLATIONS, AND RETURNS:

Hekman Contract will confirm the order and asks that the confirmation document is reviewed carefully to ensure correct products, quantities, finishes, delivery address etc. If upon completing the review, there are corrections to be made, Hekman Contract should be contacted immediately. Should nothing be communicated, the order will ship as confirmed. Because Hekman Contract’s products are made to order, it is extremely important that changes / modifications be made immediately. Once material procurement and/or production has begun, orders cannot be cancelled without incurring additional fees. Made to order items are not eligible to be returned. Any return of an In Stock Collection item or clock will need to be approved in advance, will need an authorization number, and are subject up to a 35% restocking fee. You are responsible for any loss or damage that occurs in transit. Hekman Contract reserves the right to alter prices, specifications and materials without notice and at any time. Products shown in photography either in literature or on the website may show optional features that may contain a surcharge and deviate from a standard product. An acknowledgement of the order, that will include an estimated ship date, will occur after all of the fabrics/materials needed for production have been received and credit has released your order for production.

PROP 65:

WARNING: This product can expose you to chemicals including wood dust, styrene, or nickel, which is known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, go to: www.PS65Warnings.ca.bov/furniture.